Privacy Policy.

This Privacy Policy describes how Alora Skin Clinic ("we", "us", or "our") collects, uses, and discloses your information when you visit our website at aloraskinclinic.ca (the "Website"), and explains your privacy rights and how applicable law protects you.

Please read this Privacy Policy carefully. By using the Website, you agree to the practices described in this Policy.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as "we", "us", or "our") means Alora Skin Clinic, inside Pharmasave, 21 Glendinning Ave, Scarborough, ON M1W 3E2, Canada.
• Cookies are small files placed on your device by a website, containing details of your browsing history and preferences.
• Country refers to Ontario, Canada.
• Device means any device that can access the Website, such as a computer, mobile phone, or tablet.
• Personal Data means any information that relates to an identified or identifiable individual.
• Sensitive Personal Information means information about your skin, health, allergies, medications, or medical history that you provide so that we can assess your suitability for a treatment and treat you safely.
• Service Provider means any third-party company or individual engaged by us to operate or analyze our Website, or to assist in delivering our services.
• Usage Data means data collected automatically through your use of the Website (for example, pages visited, time spent, and IP address).
• Website refers to the Alora Skin Clinic website, accessible at aloraskinclinic.ca.
• You means the individual accessing or using the Website.

Information We Collect

1. Personal Data You Provide

When you use our Website, we may ask you to provide personally identifiable information, including:

• First and last name
• Email address
• Phone number
• The contents of any message or inquiry you send through our contact or booking form

We may also collect Sensitive Personal Information in person or on an intake form before a treatment, such as your skin type and concerns, allergies or sensitivities, current skincare products or medications (for example, retinoids or Accutane), pregnancy status, and any relevant medical history. We collect this only so that we can recommend suitable treatments and keep you safe, and you provide it voluntarily.

2. Usage Data

Usage Data is collected automatically when you use our Website. This may include your IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on each page, and other diagnostic data.

3. Tracking Technologies and Cookies

We use cookies and similar tracking technologies to understand how visitors use our Website and to measure the performance of our advertising. These include:

• Essential / Session Cookies: required for the Website to function properly.
• Functionality Cookies: allow us to remember your preferences for a more personalized experience.
• Analytics Cookies: help us understand how visitors interact with our Website (for example, Google Analytics via Google Tag Manager).
• Advertising Cookies: used to measure the effectiveness of our advertising campaigns (for example, Meta Pixel).

You can manage or disable cookies through your browser settings at any time. You can also use our cookie consent tool (available on our Website) to adjust your preferences before any non-essential cookies are set.

How We Use Your Information

We use the information we collect for the following purposes:

• To operate and maintain our Website
• To schedule and manage appointments and respond to your inquiries
• To assess your suitability for a treatment and to deliver our skincare and aesthetic services safely
• To contact you by email, phone, SMS, or other means regarding your appointments, inquiries, or treatments
• To analyze Website traffic and measure the performance of our advertising campaigns
• To comply with our legal and professional obligations

Important: Separation of Sensitive Information and Advertising Data

We maintain a strict separation between the sensitive personal information you give us for your treatment and any data used for advertising or analytics purposes.

• Information you provide for treatment purposes, including intake forms, skin and health details, allergies, medications, and appointment records, is used solely to assess and deliver your treatment safely. This information is never shared with advertising platforms, marketing tools, or analytics services.
• Tracking technologies on our Website (such as Google Analytics and the Meta Pixel) collect only general browsing behavior, such as page views and button clicks. These tools do not have access to any skin condition, health information, medication details, or appointment information you provide to our clinic.
• The Meta (Facebook) Pixel installed on our Website is configured to track general website interactions for advertising measurement only. No skin condition data, health information, or treatment details are transmitted to Meta through the Pixel or by any other means.

If you prefer that no advertising or analytics cookies be set during your visit, you may decline non-essential cookies using our cookie consent tool when you first visit our Website, or adjust your preferences at any time through your browser settings.

Disclosure of Your Information

We may share your information in the following circumstances:

• With Service Providers: we may share Website usage data (not your sensitive treatment information) with third-party providers who help us operate the Website, such as hosting, analytics, and advertising measurement services (for example, Google, Meta).
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before any such transfer occurs.
• Legal requirements: we may disclose your information if required by law or in response to a valid request from a government authority or court.
• With your consent: we may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

How We Protect Your Sensitive Information

The skin and health details you share with us are treated as confidential. We collect this information only to:

• Assess whether a treatment is suitable and safe for you
• Deliver and follow up on your treatment
• Meet our legal and professional obligations

We use this information only for those purposes, and we share it only with your consent or where required by law.

You may:

• Ask what personal information we hold about you and request a copy
• Ask us to correct information you believe is inaccurate or incomplete
• Withdraw your consent to certain uses of your information, subject to any legal or safety-related limits

To make any of these requests, or if you have a question or concern about how we handle your information, please contact us at info@aloraskinclinic.ca or (647) 547-0597 and ask to speak with the person responsible for privacy.

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC):

• 30 Victoria Street, Gatineau, QC K1A 1H3
• Phone: 1-800-282-1376
• Website: priv.gc.ca

Third-Party Services and Opt-Out

Our Website uses the following third-party services that may set cookies or collect Usage Data:

• Google Analytics (via Google Tag Manager): used to analyze Website traffic. You may opt out at tools.google.com/dlpage/gaoptout.
• Meta (Facebook) Pixel: used to measure the effectiveness of our advertising. You may manage your Meta advertising preferences at facebook.com/ads/preferences. You may also opt out of interest-based advertising through the Digital Advertising Alliance of Canada (youradchoices.ca).

These services collect only general browsing behavior and do not receive any of your sensitive treatment information from our Website.

Data Retention

We retain your Personal Data only as long as necessary for the purposes described in this Privacy Policy.

• Client and treatment records are retained only as long as needed to provide and follow up on your care and to meet our legal obligations.
• Website Usage Data and analytics data are generally retained for a shorter period, unless required for security or legal purposes.

Security

We take the security of your information seriously and use commercially reasonable measures to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services and Website are directed to adults. We do not knowingly collect personal information from children under the age of 13 through the Website. If you believe your child has provided us with personal information through the Website, please contact us and we will take steps to remove it.

Where we provide a treatment to a minor, we do so only with the consent and involvement of a parent or guardian, and any information we collect about the minor is handled with the same care described in this Policy.

Links to Other Websites

Our Website may contain links to third-party websites, including our social media pages and booking tools. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@aloraskinclinic.ca
• Phone: (647) 547-0597
• Address: Inside Pharmasave, 21 Glendinning Ave, Scarborough, ON M1W 3E2, Canada